Terms and conditions

These terms and conditions apply to all offers and contracts of StickerMaker.eu with consumers and business customers.

1. Who we are

StickerMaker.eu is a web shop and part of Printen.eu. Printen.eu is a trade name of:
Twilper.com
Merelstraat 64, 8916 AX Leeuwarden, the Netherlands
Chamber of Commerce number: 98440217
VAT number: NL005332508B94
E-mail: [email protected]

In these terms we refer to ourselves as 'we' and to you as 'the customer'.

2. Applicability

These terms apply to every offer we make and to every distance contract between us and the customer. Deviations are only valid if we have confirmed them in writing. The text of these terms is available on our website before the contract is concluded, and you can download or print it.

3. The offer

On our website you design vinyl lettering yourself and see the price. The product description contains enough information for the customer to make a sound assessment. Images, previews and colours on screen are an indication. The colours of the real vinyl may differ from the colour on your screen.

4. Conclusion of the contract

The contract is concluded when you have completed your order and our payment provider confirms the payment. You then receive a confirmation by email. You are responsible for the correctness of your design (text, spelling, dimensions, colour) and of your details. What you designed and ordered in the designer is what we have made.

5. Prices

All prices on the website are in euros and include VAT, unless stated otherwise. The VAT rate of the country of delivery applies. Shipping costs are shown separately before you pay. We may change prices, but a price you saw in the designer and ordered remains valid for that order.

6. Payment

You pay at checkout via our payment provider Stripe. You see the available payment methods at checkout. We start production once payment has been received.

7. Custom-made products, no right of withdrawal

Our vinyl lettering is made to the customer's specifications and is clearly personalised. Under EU consumer law (Article 16(c) of Directive 2011/83/EU, in the Netherlands Article 6:230p of the Dutch Civil Code) there is therefore no right of withdrawal. We show this before the order on the product page and at checkout. See also our returns policy.

8. Delivery

We have the vinyl lettering produced and ship it to the address the customer provided. Production time is 3 working days after order and payment; delivery time depends on the carrier. Unless agreed otherwise, we deliver no later than 30 days after the order. If we cannot deliver on time, we will inform you and you can terminate the contract under the conditions of the law. See also the page shipping.

Your vinyl lettering is made by Printen.eu, of which StickerMaker.eu is part. Printen.eu may use suppliers for cutting and shipping and only shares the data needed for that, see the privacy policy.

9. Conformity and complaints

We guarantee that the products comply with the contract, with reasonable requirements of soundness and with legal provisions. The statutory rights of the consumer in the event of a defect remain in force. Report complaints as soon as possible, at the latest within two months after you discovered the defect, with a clear description and photos via the contact page. We respond within a reasonable time. What we do in that case (remake, repair or refund) is described in the returns policy.

The guarantee does not cover damage caused by incorrect application, use on an unsuitable surface, incorrect maintenance, or deviations resulting from the design the customer made.

10. Designs and third-party rights

The customer guarantees that their design (text, shapes and any uploaded files) does not infringe third-party rights, such as copyrights, trademarks or portrait rights, and does not break the law. We may refuse or cancel an order if a design is demonstrably unlawful or offensive, after which we refund the payment. The customer indemnifies us against third-party claims resulting from an infringing design.

11. Liability

Our liability is limited to direct damage and to a maximum of the amount of the order concerned, except in the case of intent or deliberate recklessness and except where mandatory law provides otherwise. We are not liable for consequential damage, for example from incorrect application or an unsuitable surface.

12. Intellectual property

All rights to the texts, images, logo and software of this website belong to us or our licensors. The customer's design remains the customer's.

13. Personal data

We handle personal data with care. See our privacy policy and cookie policy.

14. Applicable law and disputes

Dutch law applies to every contract. A consumer living in another country keeps the protection of the mandatory provisions of the law of their country of residence, for example consumers in Belgium or Germany. We first try to resolve a dispute together. If that fails, you can submit it to the competent court.

15. Changes

We may change these terms. An order is governed by the terms as they applied when you ordered.