Privacy policy
Your privacy matters to us. Here you can read which personal data we process, why, who we share it with and which rights you have.
1. Controller
Twilper.com
Merelstraat 64, 8916 AX Leeuwarden, the Netherlands
Chamber of Commerce number: 98440217
E-mail: [email protected]
2. What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, address, email address, phone number (optional) | Handling your order, payment, production, shipping and keeping in touch with you | Performance of the contract |
| Your design (text, font, colour, dimensions, files) and order details | Making your vinyl lettering and checking it if there are problems | Performance of the contract |
| Invoices and payment details (without the full card number; Stripe processes that) | Accounting and tax returns | Legal obligation |
| Emails and messages you send us | Answering your question or complaint | Legitimate interest / contract |
| Technical data (IP address, browser) in server logs | Security and fixing faults | Legitimate interest |
| Anonymous usage statistics (only if we have switched this on) | Improving the website | Consent |
We do not use your data for automated decision-making and we do not sell it.
3. Who we share data with
- Printen.eu: StickerMaker.eu is part of Printen.eu (the same business, see above). That is where your order is made. Printen.eu may use a print shop or carrier for cutting and shipping; they only receive what is necessary (your design file, your name and delivery address, and your contact details only if needed for delivery), solely to make and deliver your vinyl lettering.
- Stripe, our payment provider, processes your payment.
- Resend, for sending emails such as the order confirmation.
- Our hosting provider (Railway), where the website and the database run, and Cloudflare for DNS and security, insofar as we use them.
- Our accountant or accounting software, insofar as needed for the administration.
- Google Analytics, only if we have switched this on and you give consent.
We make security agreements with parties that process data on our behalf. Some of these parties may process data outside the European Economic Area; this is then done on the basis of an appropriate transfer mechanism, such as standard contractual clauses.
4. Retention periods
- Order and invoice data: 7 years, because of the statutory tax retention obligation.
- Other data and design files: no longer than necessary for carrying out the order, the guarantee and any complaints.
- Emails and messages: as long as necessary to handle your question.
5. Your rights
Je mag ons vragen om inzage in je gegevens, om ze te corrigeren of te verwijderen, om de verwerking te beperken, of om ze over te dragen. Je mag bezwaar maken tegen verwerking op basis van gerechtvaardigd belang en toestemming die je hebt gegeven weer intrekken. Stuur je verzoek naar [email protected]. We reageren binnen een maand. Verwijderen kan niet voor gegevens die we wettelijk moeten bewaren.
Do you have a complaint about how we handle your data? Contact us, or lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the data protection authority in your own country.
6. Cookies
See our cookie policy.
7. Security
The website uses an encrypted connection (https). We take appropriate technical and organisational measures to secure your data.
8. Changes
We may update this policy. The most recent version is always on this page.